Privacy Policy

1. Introduction & Commitment to Data Privacy

IXUX Studio respects your privacy and is committed to protecting the personal data of our website visitors, clients,workshop attendees, and users of our interactive applications.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit ixuxstudio.com, interact with our custom AI-powered web and mobile applications, register for our executive AI masterclasses, or engage our marketing consultancy and agency services.

This policy is formulated in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and relevant global data protection principles.

2. Information We Collect

We collect personal data directly from you, automatically through your interaction with our platforms, and via event integrations.

A. Information You Provide Directly

  • Contact & Business Data: Names, corporate email addresses, phone numbers, job titles, company names, and project inquiries submitted through our contact forms, newsletter sign-ups, or discovery call booking tools.

  • Workshop & Event Registration Data: Information submitted when enrolling in training programs (such as The Augmented Leader) or attending enterprise event sessions hosted or managed by IXUX Studio.

  • Client Onboarding Information: Billing details, business addresses, tax registration information, and administrative contacts required to fulfill Statements of Work (SOWs).

B. Data Collected via Custom AI Web & Mobile Applications

When clients or event attendees use our bespoke interactive web/mobile tools, live event check-in systems, or AI-driven engagement apps:

  • Interactive App Data: User-provided inputs, prompt text, survey responses, or preference selections entered during custom attendee journeys or interactive activations.

  • Check-In & Registration Identifiers: Unique participant IDs, QR code scans, timestamp data, and check-in status logs captured during physical or virtual event management.

C. Automatically Collected Technical Data

  • Device & Usage Information: IP addresses, browser types, operating systems, referring URLs, device identifiers, and page interaction logs collected via standard web server logs and analytical tools.

  • Cookies & Tracking Technologies: Standard cookies and session tokens used to ensure site functionality,security, performance measurement, and optimized navigation.

3. Purpose of Processing Personal Data

We process your personal data for clear, legitimate business purposes, including:

  1. Service Delivery & Contract Fulfillment: Providing marketing consultancy, executing ABM and digital campaigns, managing custom AI app integrations, and delivering executive AI workshops.

  2. Client Communication: Responding to inquiries, sending proposal documentation, coordinating project deliverables, and managing client accounts.

  3. Event Management: Processing registrations, issuing access credentials/QR codes, facilitating event check-ins,and delivering post-event resources.

  4. Platform & AI Service Optimization: Aggregating usage statistics and feedback to refine our website UX,improve custom web application performance, and train internal agency workflows (strictly using anonymized data).

  5. Marketing Communications: Sending relevant updates, case studies, event invitations, and insights about AI-driven marketing strategies (with clear opt-out options provided).

  6. Legal & Compliance Obligations: Fulfilling statutory record-keeping, accounting, auditing, and regulatory requirements under Malaysian law.

4. Disclosure & Sharing of Personal Data

We do not sell, rent, or lease your personal data to third parties. We may share your information with trusted third parties under the following conditions:

  • Third-Party Service Providers: Vetted vendors who assist in operating our website, hosting cloud infrastructure, facilitating email distribution, processing payments, or providing AI API processing services (e.g.,Google Cloud, web infrastructure providers). These parties are bound by strict confidentiality obligations.

  • Enterprise Event Partners & Co-Hosts: Where an event or workshop is co-organized with technology partners or corporate sponsors, attendee registration details relevant to that specific session may be shared with the co-host as disclosed at the point of registration.

  • Legal Requirements: When required by law, regulation, court order, or governmental request, or to defend IXUX Studio’s legal rights and properties.

5. AI Processing & Data Security

A. Generative AI Tools & API Processing

Data processed through our custom AI web tools or internal generative AI workflows is handled via enterprise-grade API connections. We do not expose client confidential data or personal identifiers to public generative AI models for training purposes.

B. Security Measures

We implement appropriate technical, administrative, and physical security measures—including SSL/TLS encryption,access controls, secure cloud storage, and firewall protection—to prevent unauthorized access, alteration, disclosure, or destruction of your personal data.

6. Retention of Personal Data

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, satisfy ongoing contractual obligations, resolve disputes, or satisfy applicable legal, statutory, and accounting requirements under Malaysian law. When personal data is no longer required, it is securely destroyed or permanently anonymized.

7. Your Data Rights under PDPA

Under the Malaysian Personal Data Protection Act (PDPA), you have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request that incomplete, inaccurate, or outdated personal data be updated or corrected.

  • Withdraw Consent: Withdraw your consent for us to process your personal data for marketing or specific services at any time.

  • Opt-Out: Unsubscribe from our promotional newsletters or marketing communications by clicking the "Unsubscribe" link in any email or contacting us directly.

To exercise any of these rights, please submit a written request to our Data Protection point of contact provided below.

8. Third-Party Links & Platforms

Our website or custom applications may contain links to external websites, platforms, or tools operated by third parties (such as event venues or technology partners). IXUX Studio is not responsible for the privacy practices or content of these external sites, and we encourage you to review their respective privacy policies.

9. Revisions to This Policy

IXUX Studio reserves the right to modify or update this Privacy Policy at any time to reflect operational, legal, or regulatory updates. Any changes will be published on ixuxstudio.com with an updated "Effective Date".

10. Contact Us & Data Access Requests

For any questions regarding this Privacy Policy, your personal data, or to exercise your rights under the PDPA, please contact: